Job Description
Join our dynamic team as an Immediate Hire Customer Service Representative in Atlanta! We're hosting a special hiring event to fill multiple positions with candidates who excel in communication and problem-solving. Enjoy competitive pay, comprehensive benefits, and a supportive work environment.
Why Join Us?
- Same-day interviews and onboarding
- Performance-based bonuses
- Free parking and flexible scheduling
- Career advancement opportunities
Hiring Event Details:
Date: October 15, 2023
Time: 9:00 AM - 4:00 PM
Location: 225 Peachtree Street NE, Atlanta, GA 30303
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product knowledge training
- Identify opportunities for process improvements
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Strong problem-solving and conflict resolution abilities
- Valid government-issued photo ID
- Professional demeanor and positive attitude