Job Description
Join ConnectCare Solutions as a Customer Service Representative and transform how you get paid! We're seeking empathetic professionals to deliver exceptional support while enjoying daily pay and full remote flexibility. This role is perfect for those seeking stability in Baltimore, MD or Pennsylvania without commuting hassles. As a key member of our support team, you'll resolve inquiries with precision and care while building lasting customer relationships. With competitive hourly rates and the freedom to work from home, this is your opportunity to thrive professionally and financially.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints efficiently
- Update customer records in CRM systems with accurate details
- Collaborate with technical teams to escalate complex issues
- Maintain performance metrics including CSAT and resolution rates
- Identify upsell opportunities for service enhancements
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or support role
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities with attention to detail
- Reliable internet connection and quiet home office setup
- Ability to work flexible hours including weekends
- Background check and drug screen required