Job Description
Join ConnectCare Solutions as a Customer Service Representative with immediate start and daily pay! We're seeking dynamic individuals to deliver exceptional support experiences to our clients in the healthcare sector. This Philadelphia-based role offers flexible scheduling, competitive compensation, and the opportunity to make a real impact. If you thrive in fast-paced environments and possess strong communication skills, we want to meet you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, resolution rates)
- Collaborate with healthcare teams to resolve complex cases
- Adhere to HIPAA compliance protocols
- Participate in ongoing training for product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficient with CRM software (Salesforce knowledge a plus)
- Exceptional verbal/written communication skills
- Ability to work independently in remote settings
- Basic medical terminology understanding
- Available for immediate start
- Reliable internet connection and quiet workspace