Job Description
Join Coastal Connect Solutions and transform your career with daily pay opportunities! We're seeking passionate Customer Service Representatives for our Virginia Beach location with paid training and career advancement paths. Enjoy flexible scheduling, competitive benefits, and a supportive team environment. Discover why we're Virginia Beach's top-rated call center employer!
Why Apply?
- Same-day pay options
- Comprehensive paid training
- Health/dental/vision benefits
- Career growth opportunities
- Work-life balance programs
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads for continuous improvement
- Participate in ongoing training programs
- Maintain strict confidentiality protocols
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service experience
- Strong typing skills (35+ WPM)
- Proficient with Windows OS and CRM software
- Excellent verbal/written communication skills
- Ability to work flexible shifts including weekends
- Pass background/drug screening
- Resilience in high-volume environments