Job Description
Join our award-winning team as a Customer Service Representative in Charlotte, NC! We're seeking passionate individuals to deliver exceptional support while enjoying industry-leading daily pay options. Perfect for those seeking financial flexibility with immediate start opportunities. Get paid daily through our innovative payroll system while building meaningful customer relationships.
Why Choose Us?
- Daily pay options (no more waiting for payday!)
- Comprehensive training program
- Health benefits & retirement plans
- Growth opportunities to team lead/supervisor
- Modern downtown Charlotte office
Responsibilities
- Handle 50+ inbound/outbound calls daily via phone, email, and chat
- Resolve customer inquiries regarding orders, billing, and technical issues
- Document interactions accurately in CRM systems
- Collaborate with support team to resolve complex escalations
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in weekly coaching sessions and training
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong problem-solving abilities
- Ability to work flexible shifts (including weekends)
- Pass background/drug screening
- US work authorization required