Job Description
Join our team as a Customer Service Representative and enjoy the benefit of DAILY PAY! We're hosting a hiring event for both our Nashville and Illinois locations with no experience required. As a CSR, you'll be the first point of contact for customers, providing exceptional support and resolving inquiries efficiently. This full-time role offers competitive hourly pay, comprehensive training, and immediate access to earned wages. Perfect for career changers or recent graduates looking for stability and growth opportunities.
Why Work With Us?
- Daily pay option available (get paid daily!)
- Comprehensive 2-week paid training program
- Health, dental, and vision benefits after 60 days
- Career advancement opportunities to team lead/supervisor
- Modern downtown Nashville office with free parking
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues using CRM systems
- Document all interactions accurately in Salesforce and Zendesk
- Collaborate with billing and technical teams for complex escalations
- Meet/exceed performance metrics for first-call resolution and CSAT
- Participate in monthly training on product updates and service standards
Qualifications
- High school diploma or GED required (college preferred)
- Minimum 6 months customer service experience OR strong transferable skills
- Proficient in Microsoft Office and comfortable learning new software
- Typing speed of 35+ WPM with 95% accuracy
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset