Job Description
Join our award-winning team at Apex Customer Solutions and enjoy the flexibility of daily pay! We're seeking passionate Customer Service Representatives to join our dynamic Philadelphia-based team. With immediate start opportunities, you'll deliver exceptional support while earning same-day pay for your hard work. No more waiting for bi-weekly checks – get paid daily for your contributions! Enjoy comprehensive training, a supportive team environment, and clear career growth paths. If you're ready to make an impact and get paid daily, apply now!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Process orders, returns, and exchanges using CRM systems
- Document interactions and update customer records accurately
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge
- Maintain professionalism in all customer interactions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficient with CRM software and MS Office Suite
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and team-oriented mindset
- Must pass background check and drug screening