Job Description
Join our award-winning customer service team and get paid daily! ExpressPay Solutions is seeking energetic Customer Service Representatives in Wichita, KS for immediate start positions. Enjoy flexible schedules, paid training, and the freedom to control your earnings with our innovative daily pay system. Perfect for students, gig workers, or anyone needing fast access to their income.
We offer a supportive environment with advancement opportunities for top performers. Our clients include Fortune 500 companies and local businesses across diverse industries. No weekends or holidays required!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat
- Resolve billing and account issues with empathy and efficiency
- Process orders, returns, and service requests accurately
- Document interactions in CRM system with precise detail
- Meet daily performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing product and soft skills training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional verbal and written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability including evenings
- Reliable transportation to our Wichita facility