Job Description
Join our dynamic team at DailyPay Solutions for an exclusive hiring event in Oakland, NC! We're seeking motivated Customer Service Representatives offering daily pay to help clients resolve inquiries with speed and empathy. Enjoy competitive pay, comprehensive training, and a supportive environment designed for growth. No experience required – just bring your passion for helping others!
Why Apply Today?
• Same-day pay options
• Flexible scheduling
• Career advancement opportunities
• Free parking at our Oakland facility
Responsibilities
- Handle inbound/outbound customer calls and digital communications
- Resolve billing, technical, and service inquiries with 95% accuracy
- Document interactions in CRM systems while maintaining HIPAA compliance
- Collaborate with support teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives
- Attend mandatory training sessions and team meetings
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience preferred
- Proficient in typing (45+ WPM) and MS Office Suite
- Strong conflict resolution and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Reliable transportation to Oakland facility
- Spanish bilingualism a plus