Job Description
Join Oklahoma's fastest-growing customer service team with immediate daily pay opportunities! NexaCare Solutions is seeking passionate Customer Service Representatives to deliver exceptional support experiences for our Fortune 500 clients. Enjoy the flexibility of same-day pay, comprehensive benefits, and a supportive environment designed for career growth.
As a key member of our Oklahoma City team, you'll handle inbound/outbound calls, resolve inquiries efficiently, and maintain high customer satisfaction metrics. We provide paid training, flexible scheduling, and performance-based bonuses.
Responsibilities
- Manage high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in CRM systems while meeting SLA targets
- Collaborate with technical teams to resolve complex escalations
- Identify upsell opportunities to enhance customer experience
- Maintain 95%+ customer satisfaction score
- Participate in weekly performance reviews and training sessions
Qualifications
- Minimum 1 year customer service experience in call center or retail
- Exceptional verbal/written communication skills
- Proficient in CRM platforms (Salesforce preferred)
- Type 40+ WPM with strong computer navigation
- High school diploma or equivalent (college degree preferred)
- Ability to work flexible shifts including weekends
- Pass background check and drug screening
- Reside within 30 miles of Oklahoma City