Job Description
Join Dallas Connect Solutions as a Local Customer Service Representative and enjoy the flexibility of remote work with daily pay! We're seeking passionate individuals to deliver exceptional support to our Texas-based clients. This full-time WFH role offers competitive compensation, comprehensive training, and the opportunity to make a real impact in your community.
Our team thrives on innovation and customer-centric values. As a key member, you'll be equipped with cutting-edge tools and ongoing development opportunities. Experience the freedom of working from home while building a rewarding career with a company that values your growth and well-being.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer needs
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or local setting
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and dedicated home office space
- Ability to work flexible hours including evenings/weekends as needed
- Texas residency required for local customer support focus