Job Description
Join our award-winning customer support team at Innovate Solutions Inc. and become the voice of our brand! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to our diverse clientele. Enjoy a dynamic work environment with comprehensive training, career growth opportunities, and a culture that celebrates innovation and teamwork. Immediate start available for qualified candidates ready to make an impact in Fort Worth's thriving business scene.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product-related issues efficiently using CRM tools
- Document interactions accurately in Salesforce while maintaining 100% compliance with SLAs
- Collaborate with cross-functional teams to escalate complex cases and drive process improvements
- Identify upsell opportunities and contribute to revenue growth targets
- Maintain detailed knowledge of product offerings and company policies
- Participate in weekly coaching sessions to enhance performance metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in B2C or B2B environment
- Proven ability to navigate multiple systems simultaneously (CRM, ticketing platforms)
- Exceptional active listening and de-escalation skills
- Strong written and verbal communication with neutral accent
- Proficiency in Microsoft Office Suite and basic troubleshooting
- Flexibility to work weekends/holidays during peak seasons
- Must pass background check and drug screening