Job Description
Join our exclusive hiring event for aspiring Customer Service Representatives! No experience is necessary – we're seeking passionate individuals ready to launch their careers in Philadelphia. ConnectCare Solutions offers comprehensive training, competitive benefits, and a supportive team environment. This is your chance to grow with a leader in healthcare customer service while making a real impact in your community. Event Date: October 15, 2023 | Time: 9:00 AM - 4:00 PM | Location: 1500 Market Street, Philadelphia, PA 19102.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding healthcare plans and services
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call volume and resolution times
- Adhere to HIPAA compliance and data security protocols
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Ability to multitask in fast-paced environments
- Basic computer proficiency
- Positive attitude and eagerness to learn
- Must be available for on-site event attendance