Job Description
Join our award-winning customer service team in Atlanta! We're seeking passionate individuals for immediate hire at our upcoming hiring event. As a Customer Service Representative, you'll be the heartbeat of our organization, delivering exceptional support to diverse clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment focused on growth and recognition.
Why join GlobalConnect Solutions? We pride ourselves on fostering a supportive culture where your voice matters. With industry-leading training programs and clear career advancement paths, you'll develop skills that last a lifetime. Don't miss this opportunity to launch your career with a company that invests in its people.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex customer issues using problem-solving techniques and empathy
- Maintain detailed records in our CRM system while ensuring data accuracy
- Collaborate with cross-functional teams to resolve escalated cases efficiently
- Meet key performance metrics including CSAT scores and resolution rates
- Continuously update product knowledge to provide accurate information
- Participate in ongoing training to enhance service delivery skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in a high-volume environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM platforms (Salesforce experience a plus)
- Ability to multitask in fast-paced settings with composure
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Flexibility to work evenings/weekends as needed