Job Description
Join our award-winning call center team in Cleveland! We're hiring immediately for motivated individuals who thrive in fast-paced customer environments. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. No experience required – we provide paid training!
Our modern downtown facility offers flexible schedules, on-site amenities, and a supportive team culture. Perfect for career changers or recent graduates seeking stable employment with growth potential.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service delivery
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to multitask in a dynamic environment
- Basic computer proficiency (typing 30+ WPM)
- Reliable transportation to downtown Cleveland location
- Positive attitude with problem-solving mindset
- Availability to work flexible shifts (evenings/weekends)