Job Description
Join our dynamic hiring event for immediate full-time Customer Service Representative positions in Minneapolis! Innovate Solutions Group is seeking passionate individuals to deliver exceptional customer experiences while driving business growth. This is your opportunity to launch your career with a forward-thinking company offering competitive compensation and comprehensive benefits.
What We Offer:
- Immediate hire with same-day onboarding
- Comprehensive training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams
- Proactively identify upsell opportunities
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Proficient in Microsoft Office suite
- Strong problem-solving abilities
- Excellent written/verbal communication
- Ability to multitask in fast-paced environment
- Flexible schedule availability (including evenings/weekends)