Job Description
Join our award-winning team as a Customer Service Representative in Oakland, Ohio! We're hiring immediately for paid training positions with no experience required. Launch your career in a dynamic, fast-paced environment where your growth matters.
What We Offer:
- PAID 2-week training program ($15/hour during training)
- Competitive hourly wage + monthly performance bonuses
- Comprehensive health, dental, and vision benefits
- 401(k) with company match after 90 days
- Tuition reimbursement and career advancement paths
- Flexible scheduling options
Be part of a culture that values your development and rewards excellence. Apply today to start your journey with us!
Responsibilities
- Handle 50-70 inbound/outbound calls daily with professionalism
- Resolve customer inquiries and concerns using CRM tools
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed KPIs: 85% CSAT, 30-second AHT, 95% adherence
- Collaborate with team to improve service quality
- Participate in ongoing coaching sessions
- Uphold PCI-DSS compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Clear communication skills (verbal/written)
- Type 35+ WPM with 95% accuracy
- Basic computer proficiency (Windows, Office Suite)
- Ability to pass background/drug screening
- Reliable transportation to our Oakland facility
- Previous customer service experience preferred but not required