Job Description
Immediate Hire Opportunity! Join ConnectCare Solutions as a Customer Service Representative and become the voice of our valued clients. We're seeking dynamic individuals to deliver exceptional support across multiple channels. Enjoy the flexibility of remote work or our vibrant Chicago/NY offices with competitive benefits and career growth.
As a key member of our customer experience team, you'll resolve inquiries efficiently while building lasting relationships. We provide comprehensive training and a supportive environment where your impact matters.
Responsibilities
- Handle inbound/outbound customer interactions via phone, email, and chat
- Resolve billing, technical, and account-related inquiries
- Document cases accurately in CRM systems (Salesforce)
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams on complex issues
- Identify process improvement opportunities
- Maintain product knowledge through ongoing training
Qualifications
- 1+ years customer service experience
- Proficiency with CRM software and MS Office
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (degree preferred)
- Reliable home office setup for remote option