Job Description
Join our award-winning customer service team in Richmond, VA! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Immediate hire positions available – start your career today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Document interactions in CRM systems
- Collaborate with cross-functional teams
- Meet/exceed performance metrics
- Provide feedback for service improvements
Qualifications
- 1+ years customer service experience
- Strong communication skills
- Proficiency with CRM software
- Problem-solving abilities
- High school diploma or equivalent
- Availability for flexible shifts
- Positive attitude under pressure