Job Description
Immediate Hire Opportunity in Richmond, VA! Join our award-winning customer service team as a Customer Service Representative and make an immediate impact. We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers in a dynamic environment.
What We Offer:
- Same-week start date
- Comprehensive training program
- Health/dental/vision benefits
- Performance-based bonuses
- Clear career advancement path
Perfect for career changers, recent graduates, or experienced professionals seeking new opportunities. Apply today to secure your spot!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Identify process improvement opportunities
- Participate in bi-weekly coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (evenings/weekends required)