Job Description
Join our dynamic team at Apex Solutions Group as a Customer Service Representative and start immediately! We're seeking passionate individuals to deliver exceptional support to our valued clients. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in Richmond's thriving business district. This is your opportunity to launch your career in customer service with a forward-thinking company that invests in employee growth.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Meet performance metrics including call handling time and resolution rates
- Contribute to process improvement initiatives for enhanced service delivery
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and conflict resolution aptitude
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and resilience under pressure