Job Description
Join our award-winning customer service team in Atlanta! We're seeking passionate night shift representatives to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Immediate start available!
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Paid training and career development
- Modern downtown Atlanta location
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team to improve service quality
- Maintain performance metrics (CSAT, AHT, FCR)
- Escalate complex issues to appropriate departments
- Participate in weekly team meetings and training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Ability to work flexible night shift schedule
- Proficient in MS Office and CRM software
- Typing speed of 40+ WPM
- Positive attitude with customer-first mindset