Job Description
Join our award-winning customer service team and make a difference! Global Solutions Inc. is seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support experiences from our Houston, TX headquarters. This is your opportunity to join a dynamic team committed to innovation and client satisfaction while enjoying competitive pay, comprehensive benefits, and career growth opportunities.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits (Day 1 eligibility)
- Tuition reimbursement program
- Clear career advancement path
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training programs to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Exceptional communication and problem-solving abilities
- Ability to work independently in a fast-paced night shift setting
- Basic technical troubleshooting knowledge
- Flexibility to work weekends/holidays as needed
- Bilingual (English/Spanish) certification a plus