Job Description
Join Our Award-Winning Team as a Night Shift Customer Service Representative!
Coastal Solutions Group is seeking passionate individuals to deliver exceptional customer experiences from home. As a key member of our support team, you'll resolve inquiries, build relationships, and drive customer satisfaction—all while enjoying the flexibility of remote work. This night shift role is perfect for night owls seeking a stable career with growth opportunities in Virginia Beach's thriving tech sector.
What We Offer:
- Comprehensive benefits package including health/dental/vision
- Remote work equipment stipend
- Clear career advancement pathways
- Competitive night shift differential pay
- Monthly performance bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed KPIs for resolution time, CSAT, and first-contact resolution
- Identify upsell opportunities to enhance customer value
- Participate in weekly training sessions to refine skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote/inbound settings
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office space
- Ability to work independently during night shift (11 PM - 7 AM ET)
- Must reside in Virginia Beach, VA area