Job Description
Launch your career in customer service with ConnectCare Solutions! We're seeking enthusiastic individuals with no experience required for our award-winning call center team. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment in sunny Orlando. Join our mission to deliver exceptional customer experiences while building valuable skills for future growth.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve customer satisfaction
- Adhere to company policies and regulatory compliance
- Participate in ongoing training and development programs
Qualifications
- No prior experience required - we provide full paid training
- High school diploma or equivalent (GED)
- Strong verbal communication skills in English
- Ability to type 25+ WPM with basic computer proficiency
- Positive attitude and customer-focused mindset
- Reliable internet connection for remote training options
- Flexibility to work rotating shifts including weekends
- Must pass background check and drug screening