Job Description
Are you looking for a rewarding career in Customer Service without the hassle of a degree or prior experience?
Apex Support Solutions is currently hiring for multiple Entry-Level Call Center positions in Phoenix, Arizona, and Charlotte, North Carolina. We are looking for motivated individuals who are ready to start their journey in a supportive environment.
We offer a comprehensive Paid Training Program designed to get you up to speed quickly. Join a team that values your growth and offers competitive benefits.
Responsibilities
- Answer incoming customer inquiries via phone and email in a professional and timely manner.
- Resolve customer issues and complaints with empathy and effective problem-solving skills.
- Provide accurate information regarding our products, services, and account details.
- Maintain a high level of customer satisfaction and retention.
- Document all customer interactions and transactions accurately in our CRM systems.
- Collaborate with team leads and quality assurance to meet performance metrics.
- Identify opportunities for upselling and cross-selling products when appropriate.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and typing skills (40+ WPM).
- Excellent verbal communication skills with a friendly demeanor.
- Ability to work in a fast-paced, dynamic environment.
- Reliable internet connection for remote training and work (if applicable).
- Must be 18 years of age or older.
- Pass a background check and drug screen.