Job Description
Are you looking for a career that offers growth and stability? Horizon Customer Care Solutions is hiring Part-Time Customer Service Representatives in Colorado Springs, CO.
We offer comprehensive paid training to get you up to speed. Join our team and make a difference in our clients' lives by delivering exceptional support.
Why Join Us?
- Competitive hourly pay.
- Comprehensive paid training program.
- Flexible part-time schedule.
- Supportive team environment.
Responsibilities
- Handle incoming customer inquiries via phone and email with empathy and professionalism.
- Resolve product or service issues efficiently to ensure high customer satisfaction.
- Accurately document all customer interactions in our CRM system.
- Provide clear, accurate product information and guidance to customers.
- Collaborate with the support team to resolve complex issues.
- Meet and exceed daily performance and quality assurance metrics.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Ability to work part-time hours, including weekends or evenings as needed.
- Proven problem-solving and conflict resolution skills.
- A professional, positive attitude and a desire to learn.