Job Description
Join our award-winning team as a Customer Service Representative in Jacksonville! We're urgently hiring motivated individuals with no prior experience – we provide comprehensive paid training to launch your career. Enjoy competitive pay, health benefits, and growth opportunities in a dynamic environment. If you're a people person with strong communication skills, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and manage account updates
- Document interactions accurately in CRM systems
- Collaborate with team to improve service quality
- Meet performance metrics for response time and satisfaction
- Identify upsell opportunities for premium services
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Customer-focused mindset with empathy
- No experience required – training provided
- Background check required post-offer