Job Description
Join our award-winning customer service team with PAID TRAINING! No experience required—just your passion for helping others. We're urgently hiring for full-time Customer Service Representatives in Boston, MA. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a fast-paced, supportive environment. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high satisfaction scores
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics (e.g., handle time, first-contact resolution)
- Continuously update product knowledge through training modules
- Uphold company standards for professionalism and compliance
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional communication and active listening skills
- Ability to thrive in a fast-paced, target-driven environment
- Basic proficiency with Microsoft Office and CRM tools
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Boston office
- Positive attitude and customer-first mindset