Job Description
Join our award-winning team in Jacksonville, FL as a Customer Service Representative! We offer comprehensive paid training (4 weeks) and weekly pay to support your financial stability. Enjoy a modern, collaborative environment with competitive benefits and clear career growth paths. Perfect for career changers and recent graduates seeking stability and advancement opportunities.
Why Work With Us?
• Weekly pay cycle
• Fully paid training program
• Health/dental/vision benefits
• Performance-based bonuses
• Tuition reimbursement
• Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and service concerns efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex cases
- Meet/exceed quality and productivity targets
- Participate in ongoing training and skill development
- Represent the brand with empathy and professionalism
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Windows OS and CRM software
- Ability to work flexible shifts (including weekends)
- Pass background check and drug screening
- Fluent in English (Spanish bilingual a plus)