Job Description
Join our award-winning customer service team at Global Solutions Inc.! We're hosting a hiring event for passionate individuals to deliver exceptional support to California-based clients. Enjoy a flexible part-time schedule with competitive pay and comprehensive training. This hybrid role combines remote work with occasional in-person collaboration at our Atlanta hub. Help shape positive experiences while growing your career in a dynamic environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening
- Spanish bilingual a plus