Job Description
Join our award-winning customer service team and start making an impact immediately! We're seeking energetic individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy flexible scheduling, paid training, and a collaborative environment where your voice matters. Perfect for students, career-changers, or those seeking supplemental income.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues using CRM tools and documentation
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed quality and productivity metrics (20+ calls/day)
- Collaborate with team leads on complex escalations
- Participate in ongoing training programs
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient in Windows OS and web applications
- Ability to multitask in fast-paced environment
- Flexible availability (evenings/weekends required)
- Type 40+ WPM with 95% accuracy
- Pass background check/drug screen