Job Description
Join our award-winning team at Apex Solutions Group! We're hosting an exclusive hiring event for passionate Customer Service Representatives in Raleigh, NC. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. No experience? No problem! We provide paid training and career growth opportunities. Apply today and transform your customer service career!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve customer inquiries and concerns with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with team members to enhance service quality
- Meet performance metrics including CSAT and resolution rates
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Strong typing skills (35+ WPM)
- Positive attitude with customer-first mindset