Job Description
Join Detroit Customer Solutions as a Remote Customer Service Representative and become part of our award-winning team! We're urgently hiring empathetic professionals to deliver exceptional support experiences from the comfort of your home. Enjoy competitive compensation, comprehensive training, and a flexible schedule while making a real impact. Be the voice of our brand and help customers resolve inquiries with speed and care.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing, technical, and product-related inquiries efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to address complex issues
- Meet/exceed performance metrics for resolution times and satisfaction
- Continuously update product knowledge through training modules
Qualifications
- 1+ years customer service experience preferred
- Excellent communication and active listening skills
- High-speed internet and quiet home workspace
- Proficiency with CRM software (e.g., Salesforce)
- Type 35+ WPM with strong computer literacy
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset