Job Description
Immediate Opportunity for Customer Service Superstars! ConnectCare Solutions is urgently hiring passionate Customer Service Representatives for our Atlanta, GA headquarters. Join our award-winning team at our exclusive hiring event – your next career starts here!
We offer comprehensive benefits, rapid advancement opportunities, and a collaborative culture where your voice matters. If you thrive in dynamic environments and love helping people, this is your moment!
What You'll Gain:
- Industry-leading training and development
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries and complaints with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for satisfaction and resolution rates
- Identify opportunities to enhance customer experiences
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure
- US work authorization required