Job Description
Join our award-winning customer service team in Charlotte and kickstart your career with weekend shifts! We're seeking energetic individuals to deliver exceptional support while enjoying work-life balance. No prior experience required – we provide comprehensive training and career advancement opportunities. Competitive pay, weekly bonuses, and a vibrant team environment await you!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics for call resolution and quality
- Document interactions accurately in customer relationship platforms
- Collaborate with team members to ensure seamless service delivery
- Participate in continuous training programs for product knowledge
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with typing 25+ WPM
- Weekend availability (Saturday/Sunday required)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Charlotte facility