Job Description
Join our dynamic team at Oakland Customer Solutions for an exclusive weekend shift Customer Service Representative hiring event! We're seeking passionate individuals to deliver exceptional support to our valued customers during weekends. Enjoy a flexible schedule, competitive pay, and opportunities for growth in a supportive environment. Event Date: October 28, 2023 | Location: 456 Commerce Blvd, Oakland, OH 44053. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to escalate complex cases and ensure seamless resolutions
- Meet/exceed performance metrics for customer satisfaction (CSAT) and first-contact resolution
- Proactively identify upsell opportunities to enhance customer experience
- Participate in weekend team meetings and training sessions
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills with strong active listening abilities
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Ability to multitask while maintaining composure under pressure
- High school diploma or equivalent; college degree preferred
- Flexibility to work weekends (Saturday/Sunday) and holidays as needed
- Positive attitude with demonstrated problem-solving skills
- Must pass background check and drug screening