Job Description
Join Apex Solutions Group's exclusive hiring event for Customer Service Representatives in Denver, CO! We're seeking weekend warriors to deliver exceptional customer experiences while enjoying competitive pay and benefits. This is your chance to launch a rewarding career in a dynamic, supportive environment with growth opportunities. Apply today and start your weekend shift adventure!
Why Join Us?
- Comprehensive training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee discounts and wellness programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team to maintain service standards
- Meet performance metrics for call handling and satisfaction
- Stay updated on product knowledge and policies
- Support weekend holiday coverage as needed
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient with CRM software and MS Office
- Ability to work flexible weekend shifts (Sat/Sun)
- Type 40+ WPM with high accuracy
- Positive attitude under pressure