Job Description
Are you ready to advance your career with a flexible schedule? Join Apex Customer Solutions for our upcoming Hiring Event dedicated to Local Customer Service Representatives. We are actively expanding our teams in Georgia and have exciting opportunities available for those seeking Weekend Shift roles.
Whether you are based in Milwaukee, WI or looking to relocate to our vibrant Atlanta hub, we invite you to attend our event to meet our hiring managers, learn about our benefits, and potentially get hired on the spot!
Why Join Our Team?
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Flexible Schedule: Focus on your personal life with reliable weekend hours.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) options.
- Professional Growth: Clear pathways for career advancement and training.
Event Details: Walk-ins are welcome. No prior experience is required for entry-level positions.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with a focus on empathy and professionalism.
- Resolve customer complaints and issues efficiently while adhering to company policies.
- Update and maintain accurate customer records in the CRM database.
- Collaborate with team leads to meet daily and weekly performance targets.
- Provide product information and process transactions accurately.
- Assist in training new hires and mentoring junior team members.
Qualifications
- High School Diploma or GED equivalent is required.
- Previous experience in customer service or call centers is preferred but not mandatory.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) and holidays.
- Basic computer literacy and typing proficiency.
- Ability to remain calm and composed under pressure.