Job Description
Join ConnectHub Solutions as a Weekend Customer Service Representative and become the voice of our thriving Kansas City community! We're seeking passionate individuals to deliver exceptional support during weekend shifts while enjoying competitive pay and a dynamic work environment. This role offers flexible weekend hours (Sat-Sun) with competitive compensation, comprehensive training, and opportunities for growth within our customer-centric culture. Help us create memorable experiences for local customers while advancing your career in Kansas City's vibrant service sector.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, product, and service issues efficiently using CRM tools
- Document interactions and maintain accurate customer records
- Collaborate with support teams to escalate complex issues
- Meet weekly performance metrics for resolution time and customer satisfaction
- Support weekend inventory and order processing tasks
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Strong communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently in a fast-paced weekend environment
- Excellent problem-solving and conflict resolution abilities
- Flexibility to work Saturday/Sunday shifts (10 AM - 6 PM)
- Positive attitude and commitment to exceptional service