Job Description
Are you ready to launch a successful career in customer service? Apex Support Solutions is hiring a Local Customer Service Representative for our Philadelphia, PA branch. We offer Paid Training and a dynamic work environment.
As a key member of our team, you will interact with clients to resolve inquiries, process orders, and provide exceptional support. We are looking for individuals who are reliable, empathetic, and eager to learn.
Responsibilities
- Handle Inquiries: Manage a high volume of inbound and outbound customer calls and emails with a friendly demeanor.
- Problem Solving: Diagnose customer issues and provide accurate solutions using our CRM software.
- Process Transactions: Accurately process customer orders, returns, and refunds.
- Record Keeping: Maintain detailed and up-to-date records of all customer interactions.
- Feedback Loop: Relay customer feedback to management to help improve products and services.
- Team Support: Assist in training new hires and supporting the broader support team during peak times.
Qualifications
- Education: High School Diploma or GED is required.
- Experience: Previous customer service experience is a plus, but we provide comprehensive paid training for the right candidate.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic computer proficiency and ability to navigate web-based systems.
- Availability: Must be available to work Weekend Shifts (Saturday and Sunday).
- Reliability: Must be punctual and dependable.