Job Description
Join our award-winning customer service team in Portland, PA and make an immediate impact! We're seeking passionate individuals to deliver exceptional experiences during weekend shifts. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth matters. No weekends off? No problem—our weekend shifts offer unique work-life balance while serving diverse clients across multiple industries. Start your career journey with us today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvements for weekend service workflows
- Train on new products/services and compliance protocols
- Support weekend inventory and order management tasks
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to work independently during weekend shifts
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Available Saturdays and Sundays (8am-8pm shifts)
- Basic technical troubleshooting skills