Job Description
Join our award-winning customer service team in Tampa! We're seeking passionate Weekend Shift Customer Service Representatives to deliver exceptional support to our local community. This is your opportunity to make a real impact while enjoying a flexible schedule with competitive pay and growth opportunities.
Why Join Us? • Competitive hourly pay plus performance bonuses • Comprehensive training program • Modern, collaborative work environment • Clear career advancement path • Paid time off and benefits eligibility
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Tampa-area customers
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with support teams to escalate complex cases
- Meet/exceed weekly performance metrics (CSAT, FCR, AHT)
- Participate in weekend hiring events for talent acquisition
- Maintain detailed knowledge of local service offerings
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local markets
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication in English and Spanish (bilingual a plus)
- Ability to work independently and in team settings
- Available Saturdays and Sundays (flexible weekday hours possible)
- Valid Florida driver's license (local travel required)
- Background check and drug screen required