Job Description
Join our award-winning customer service team as a Weekend Shift Customer Service Representative! Enjoy the flexibility of working remotely while delivering exceptional support to valued clients. This full-time position offers competitive pay, comprehensive benefits, and career growth opportunities. As a key member of our Fort Worth-based team, you'll be the voice of our brand, ensuring every interaction exceeds expectations. We provide all necessary equipment and training – just bring your dedication to excellence!
Responsibilities
- Handle high-volume inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve billing inquiries, technical issues, and service disruptions efficiently
- Document all interactions accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores, handle times, and first-contact resolution
- Participate in weekend training sessions to enhance product knowledge and service skills
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- Minimum 1 year customer service experience in remote or contact center environments
- Exceptional verbal/written communication skills with neutral accent proficiency
- Proficient in CRM software (Salesforce/Zendesk) and Microsoft Office suite
- Ability to multitask effectively while maintaining composure under pressure
- Strong problem-solving skills with attention to detail
- Weekend availability (Saturday/Sunday) and reliable high-speed internet connection
- High school diploma or equivalent; associate degree preferred