Job Description
Join our award-winning team as a Local Customer Service Representative and enjoy weekly pay with immediate start opportunities! We're seeking passionate individuals in Cleveland to deliver exceptional customer experiences while supporting our community-focused initiatives. This full-time role offers competitive compensation, comprehensive training, and a supportive environment where your growth is prioritized. Help us redefine local service excellence while advancing your career in a dynamic setting.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, scheduling, and service issues using CRM systems
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for resolution time and customer satisfaction
- Participate in ongoing product knowledge training
- Represent our brand with professionalism and local community awareness
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience in call center or retail
- Strong problem-solving and conflict resolution skills
- Proficiency with Microsoft Office and CRM software
- Excellent communication skills with clear articulation
- Ability to multitask in fast-paced environment
- Reliable transportation to Cleveland-based facility
- Flexible availability including evenings/weekends