Job Description
Join ConnectCare Solutions' award-winning team at our Mesa hiring event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences with weekly pay. Enjoy competitive benefits, career growth, and a supportive culture where your voice matters. No weekends required!
Event Details: October 15th, 9 AM-4 PM at our Mesa HQ. Walk-ins welcome!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 95%+ accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed KPIs including CSAT scores and resolution time targets
- Proactively identify process improvements to enhance customer experience
- Participate in ongoing training on products and soft skills
Qualifications
- 1+ years customer service experience or equivalent training
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college degree a plus)
- Availability for flexible shifts including evenings
- Strong problem-solving with data-driven approach