Job Description
Join our dynamic team at Premier Solutions Group for an exclusive Customer Service Representative hiring event in Tampa! We're seeking passionate individuals to deliver exceptional customer experiences with the added benefit of weekly pay. This is your opportunity to launch a rewarding career in customer service with a company that values your growth and recognizes your hard work. On-the-spot interviews available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and payments while maintaining accurate records
- Collaborate with team members to resolve complex customer issues
- Meet/exceed performance metrics including CSAT and resolution times
- Utilize CRM systems to document interactions and track customer history
- Identify opportunities to upsell products and services
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years of customer service experience preferred
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environments
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Availability to work flexible shifts including weekends
- Positive attitude with customer-first mindset