Job Description
Join our dynamic team as a Customer Service Representative at Premier Support Solutions! We're hosting an exclusive hiring event for motivated individuals in Tampa, FL, offering weekly pay to ensure your financial stability. As the frontline of our client's success, you'll deliver exceptional support while building rewarding relationships. Enjoy a supportive environment with growth opportunities and competitive benefits. Apply now to secure your spot at our hiring event!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining strict confidentiality
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics including quality and response times
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a BPO or retail setting
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including weekends
- Positive attitude and resilience in high-volume situations
- Background check and drug screen required