Job Description
Join our award-winning team at Premier Support Solutions and experience the difference weekly pay makes! We're immediately hiring Customer Service Representatives in Charlotte, NC with same-week pay and zero waiting periods. No experience? No problem! We provide comprehensive paid training and a supportive environment where your growth matters. Enjoy competitive benefits, flexible scheduling, and the chance to build a rewarding career in customer service.
Responsibilities
- Handle 50+ daily customer interactions via phone, email, and chat
- Resolve billing inquiries, technical issues, and product concerns
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics for resolution times and CSAT scores
- Collaborate with technical teams for complex issue escalation
- Participate in weekly training to enhance product knowledge
- Maintain positive brand representation during all interactions
Qualifications
- High school diploma or equivalent (degree preferred)
- Minimum 6 months customer service experience
- Proficient in typing (40+ WPM) and CRM software
- Exceptional active listening and problem-solving skills
- Ability to work flexible shifts including weekends
- Strong attention to detail and conflict resolution abilities
- Reliable transportation to our Charlotte facility