Job Description
Join our award-winning team as a Customer Service Representative and enjoy the financial flexibility of weekly pay! We're hiring immediately for full-time positions in Virginia Beach. As a key member of our support team, you'll deliver exceptional service to diverse clients while advancing your career in a dynamic environment. Benefits include: Weekly pay, paid training, health insurance, and career advancement opportunities. No weekends required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics including CSAT and AHT targets
- Collaborate with team members to improve service protocols
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings
- Strong typing skills (40+ WPM)
- Positive attitude and resilience under pressure